Funeral Support Services
Background: A multilingual funeral company wanted to create a new website to better serve their English, Japanese and Chinese-speaking customers. They approached me to design a new website that would showcase their services in all languages, provide clear contact details, include a live chat feature for customers to ask questions and receive support, and a testimonials section for customers to share their experiences.
Objectives: My objectives were to:
- Create a multilingual and user-friendly website design that reflects the funeral company’s values and branding.
- Develop a responsive website that works well on all devices, including smartphones and tablets.
- Showcase the funeral company’s services, in English, Japanese and Chinese.
- Implement a live chat feature to provide real-time customer support and improve engagement.
- Include a testimonials section to showcase positive feedback from customers.
Solution: I created a website that met the objectives by following these steps:
- Design: I created a multilingual and modern website design that featured high-quality images and a calming colour palette. The website was designed to be easy to navigate, with clear and concise information about the funeral company’s services in English, Japanese and Chinese.
- Functionality: I included contact details on every page of the website, making it easy for customers to get in touch with the funeral company. I also implemented a live chat feature that provided real-time customer support and improved engagement. In addition, they created a testimonials section where customers could share their experiences and positive feedback.
- Content: I worked with the funeral company to organise and present information about their services in English, Japanese and Chinese. I created dedicated pages for different types of services, including funeral planning, embalming, and repatriation.
Results: The new bilingual website created by the web developer improved the funeral company’s online presence and helped to serve their English, Japanese and Chinese-speaking customers. The website was easy to use, visually appealing, and provided valuable information to customers in all languages. The live chat feature implemented by me helped the funeral company to engage with their customers and provide real-time support, while the testimonials section helped to build trust and credibility with potential customers. Overall, the funeral company was very satisfied with the website and the positive impact it had on their business.